Reports are the right tool for counting records you already know how to describe. Routing problems are usually the ones nobody has described yet.
| Question | Salesforce reports | Routing Forensics |
|---|---|---|
| How many leads are in a queue? | Yes | Yes, with what they are worth |
| Which rule entry can never match? | No: reports read records, not rules | Yes, from the configuration |
| Why did this lead go there? | No | Traced step by step |
| Response time in working hours? | Only with custom fields and formulas | Measured per rep, against your target |
| Tell me the night it breaks | A subscription to a report you already built | An alert on anything new, without building it |
| Is a zero good news? | You cannot tell | "Not measured" is never shown as a pass |
Keep your reports. Routing Forensics watches the part of routing they cannot see, and shows its query so you can build the report yourself if you want one.
See what your own routing is missing.
Routing Forensics connects as a read-only user and checks your routing against your real leads every night. Register interest and you will be first to get a free health report.
Or check it now: the free scan finds routing configuration defects in your Salesforce or HubSpot workflow export, in your browser, and nothing is uploaded.
More about Routing Forensics
- What Routing Forensics can touch in your CRM: nothing.
- Every check is proven on real Salesforce before it reaches you.
- The lead routing health checklist.
- Works with the systems your leads actually run through.
- Your router's audit log records what it did. Not what it missed.
- An audit is a photograph. Routing changes every week.